Property Management Answering Service 24/7 Tenant Support
Handle tenant calls, maintenance emergencies, and rent inquiries 24/7. AI triages urgent issues, creates work orders, and syncs with your property management software so you sleep through the night.
24/7 Emergency Triage
Work Order Creation
Software Integration
What tenants ask → What property AI does
Common Caller Questions
AI Agent Responses
My water heater is leaking all over the floor!
→
Assess urgency, dispatch emergency plumber, create work order, notify property manager, send tenant ETA
When is my rent due? Can I pay online?
→
Provide rent due date, payment portal link, late fee policy from tenant account instantly
The AC stopped working and it's 95 degrees
→
Verify unit address, check HVAC vendor availability, schedule repair, create work order in system
I'm locked out of my apartment. Can you help?
→
Verify tenant identity, dispatch locksmith, provide ETA, log incident for property manager review
I want to break my lease early. What are my options?
→
Explain lease terms, early termination fees, offer to schedule call with property manager, send lease documentation
Every tenant call answered. Every emergency triaged. Zero 3am wake-up calls for you.
The cost of missed tenant calls
3 AM
Emergency calls handled
Tenants call about burst pipes, lockouts, and HVAC failures at all hours. AI handles it
40%
Reduction in manager workload
AI resolves routine questions (rent due dates, amenities, parking) without manager involvement
15 min
Average emergency response
AI triages, dispatches vendors, creates work orders faster than voicemail tag
Full-Time Dispatcher vs AI Answering Service
Full-Time Dispatcher
Vocaly AI
Annual Cost
$55,000/year + benefits ($67k total)
Starts from $1,200/year
Coverage Hours
40 hours/week (Mon-Fri 9am-5pm)
24/7/365 including holidays
Emergency Triage
Manual dispatcher judgment
Automated triage (burst pipe vs. light bulb)
Work Order Creation
Manual entry in Buildium/AppFolio
Auto-created in Buildium, AppFolio, Yardi
Vendor Dispatch
Dispatcher calls plumber, electrician, HVAC
AI calls vendors automatically from rotation
Languages Supported
English only (or hire bilingual +$5k)
30+ languages including Spanish, Mandarin, Russian
After-Hours Calls
Voicemail (85% won't call back)
Answered instantly, dispatched immediately
3am Wake-Up Calls
Manager's personal cell phone
AI handles, manager sleeps
Tenant Account Lookup
Dispatcher logs into software
Real-time access to rent, lease, unit details
Annual Savings
—
Up to $65,800/year
Built for property management companies
✓
Emergency triage - Differentiates urgent (burst pipe) from routine (light bulb) and routes accordingly
✓
Work order creation - Auto-creates tickets in Buildium, AppFolio, Propertyware, Yardi, RentManager
✓
Vendor dispatch - Calls plumbers, electricians, HVAC techs from your approved vendor list based on issue type
✓
Tenant account lookup - Accesses rent due dates, payment history, lease terms, unit details instantly
✓
Multilingual support - Handle tenant calls in Spanish, Mandarin, Russian, and 30+ languages for diverse communities
✓
After-hours coverage - No more personal cell phone calls at 2am for lockouts and AC failures
✓
Rent collection support - Answers payment questions, sends portal links, explains late fees, captures partial payments
✓
Software integration - Syncs with Buildium, AppFolio, Propertyware, Yardi, RentManager, TenantCloud
Trusted by property management companies
"Managing 450 units meant 24/7 tenant calls. Vocaly AI handles after-hours emergencies, creates work orders, and dispatches vendors automatically. I finally sleep through the night."
300+ emergency calls handled without waking manager (6 months)
Rachel Martinez, PM Company Owner, Phoenix
"Our team was spending 15 hours/week answering 'When is rent due?' and 'Where do I park?' AI handles 80% of routine calls and triages real emergencies to us instantly."
$28k saved annually in admin time
David Kim, Portfolio Manager, Seattle
Common questions from property managers
How does AI determine if a maintenance issue is an emergency?
Can it integrate with our property management software?
What if a tenant calls about a complex lease question?
How does vendor dispatch work?
Can it handle rent collection calls?
How long does property management setup take?
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